Juice Beauty Reviews

If I could leave zero stars I would. I placed an order with Juice Beauty, but did not notice they used my niece's name & address until after the order went through. I immediately contacted Juice Beauty by email (they do not have a phone number to call) and notified them of the issue. "Customer Service" replied back that they start processing orders right away and could not cancel or change the shipping address. So basically I'm screwed. I wrote them back and told them they just lost a customer.

I started buying their products 8 months ago and generally their products are good (and align with my organic/natural products criteria), but after a mistake in my order where a product was added that I did not order - a sampler kit that is usually added as a free gift - and was charged full price ($40 for a sampler kit that is usually added as a free gift!) despite the claim that everything was 20% off - the only one not given the discount, I attempted over 2 months and around 7 hours of my time to get it resolved. I sent 12 emails called over 20 times. Each email responded with an auto reply "you can return your product by following directions at this link", which said I needed to pay the $10 return shipping and by the time I got it it was "past the return period." I do believe this company is in trouble because they must have no staff to actually answer emails (it was clear they were not even reading my emails when I explained I had not ordered the product, when I didn't want to pay return shipping, etc.) nor the phone. The 20+ times I called during their supposed business hours I got a message each time "this mailbox is full and is not accepting any more messages." Not only do they not have a person to answer the phone but their mailbox has been full and unchecked for over 2 months. I am disappointed since I did like the product, but I cannot do business with a company with such unethical practices to make money by adding products to customer's invoices that they did not order and charging them for it (guessing they do this regularly but some customers just don't notice - or they give up trying to get it resolved after getting no response to a call or email) and non-existent customer service. There are many other natural/organic skincare companies today so I am certain I can find another that has an actual business with customer service that will have just as effective skincare products - and in fact I have already transitioned to a new one that so far has been great (time will be my true test).

Customer service is awful. I asked for samples of foundation so that I can match it before I buy and the email response was yes, but no samples of anything else. It had a little attitude vibe in the email. I wasn’t asking for free samples of anything else and let her know that I want to be able to match the foundation and don’t know of a store that carries it. most companies provide this so you can buy their product. Anyway, she said she would send samples and I never received anything so a couple of weeks later, I checked in and asked if they were sent and I was told yes. Well, it’s been 2 Months and nothing ever came so I sent another email and never received a response. There are so many natural makeup companies now a days, I find no need to buy juice beauty foundation when they make it this difficult and have found 2 other great options since that I’m loving!

I bought one of their products under the pretext that it was a great product as advertised. I was totally disappointed when I later realized that it was not working as expected, for most skin care products, it takes even a week to notice changes. I hope they can give clients value for their money.

I bought a product from this company and had a very bad reaction. I passed my concerns to them but I did not get any help when I contacted them. I am still concerned if they actually care about the quality of their products.

The company offers great products. Unfortunately, their customer service is almost non-existent. They take forever to attend to your queries and when they do, it does not feel as if they are concerned about their clients. If you get an alternative provider for products Juice Beauty provides, I would advise you to go for that option.

I actually was at Ulta looking for a small set, when I spotted a small collection set of products from this brand. The colorful packaging just screamed out to me. It was very expensive for some of them, so I only bought the cheaper things. Very moisturizing. It is like a drink of water for your skin

I love this product first for its more natural approach to clearing up blemishes. Their is no sting after application, and it hydrates as it clears. Loaded with Organic fruit acids, Vitamin C being one, and CoQ10. It's a mega great zit zapper! It gets its salacilyc acid from Willow Bark which is natural as well.

I love their products, but there is no one to answer the customer service phone line to attend to calls for someone who has a problem ordering online. Then, it takes 24 hours or so for response to email. Love the products but find it difficult to solve problems because no human is available. So keep taking my money and when I get tired of the lack of customer support, I will go somewhere else.

Juicebeauty.com.com lists well over more than 100 organic products on their site, with prices that vary—sometimes drastically—for even the same product!!! Skin Care, Hair Care, powder, blush, makeup and more...
By far the quality of goods and very good customer service.
The name speaks for itself. If you are looking to buy supplement other this is the only place to shop online buy at a great price!
The prices are very reasonable, excellent service, fast delivery! Overall I highly recommend juicebeauty to everyone!
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